December
17 2007
Position
Title:
COMMERICIAL INSURANCE ACCOUNT EXECUTIVE
Position Classification: Exempt
Reports
to:
Principal
Qualifications:
1. Property & Casualty
Insurance License required, CISR and/or CIC designation a plus.
2. College degree preferred.
3. Minimum of 5-7 years Commericial
Agency experience. Commericial lines production
preferred.
4. Minimum of 3-5 years of
internal carrier marketing experience.
5. Good credit history.
6. Computer proficiency with
Microsoft Word and Excel. Experience with Applied Management
Sytems (AMS)
a plus.
7. High energy, multi-tasker
with capability to work in a fast paced environment, meet deadlines,
and to adapt to change.
8. Professional and courteous
with a track record of delivering a high level of customer service and
customer retention.
9. Accuracy and attention to
detail.
10. Ability to use critcal
thinking and good decision making.
11. Experience solving complex
problems and using strong negotiation skills.
12. Team player with drive
and initiative.
13. Sales experience preferred.
Job
Purpose Summary
The
Account Executive interacts extensively with the Producer, Customer
Service Team,
Customers
and the Carriers to market and secure new accounts and renewal coverage
for
Commericial
accounts.The Account Executive researches carrier options and makes
recommendations
to the Commerical Sales Agent regarding the writing of new commerical
business
and the renewing of commerical accounts.
Key Responsibility:
Provides Quotes, Proposals,and Recommendations for Potential
New Accounts and Renewals
1. Research and compile
necessary information regarding new account applications e.g. carrier
options.
2. Submit risk management
recommendations regarding the proposed account in a timely manner.
3. Examine documents
to determine degree of risk from such factors as applicant financial
standing and value and condition of property.
4. Write to field representatives,
medical personnel, and others to obtain further information,
quote rates, or explain company underwriting policies.
5. Evaluate possibility of
losses due to catastrophe or excessive insurance.
6. Decrease value of policy
when risk is substandard and specify applicable endorsements or apply
rating to ensure safe profitable distribution of risks, using reference
materials.
7. Review company records to
determine amount of insurance in force on single risk or group of closely
related risks.
8. Authorize reinsurance of
policy when risk is high.
9. Decline excessive risks.
Key Responsibility:
Establish Payment Arrangements for each New Commerical
Account
Key Responsibility:
Provide Ongoing Superior Customer Service to Designated Commerical accounts.
1. Answer customer questions
in a professional and courteous manner.
2. Contact customer before
renewal time and secure renewal of accounts.
3. Perform periodic service
calls on commercial accounts proactively.
4. Assure a high level
of customer satisfaction and customer retention.
Key Responsibility:
Continuously Up-Sell and Cross-Sell Insurance Products
1. Make recommendations
to the Sales Agent for additional insurance at the initiation of
the account.
2. During servicing of
the account and at renewal offer and secure additonal insurance services.
Key Responsibility: Teamwork
Complete all assignments
in a timely manner.
Work independently
for own productivity and team member's productivity.
Assist other team
members as needed.
Demonstrate respect
for all team members.
Make suggestions
for improvement in workflows and teamwork.
Perform special
projects at Management's request.
Key Responsibility: Manage
Self
Organize work for
good time management and productivity.
Use initiative to
learn and keep current in the field.
Attend training
to develop relevant knowledge, techniques and skills.
Follow the company's
policies and procedures.
Key Responsibility: Accurately
and timely document research results, transactions, and customer
interactions and data on the AMS.
Requirements
Use oral communication
to communicate information and ideas in speaking so others will understand.
Use oral comprehension
to listen to and understand information and ideas presented through
spoken words and sentences.
Read and understand information
and ideas presented in writing.
Communicate information
and ideas in writing so others will understand.
Critical thinking using
logic and reasoning to identify the strengths and weaknesses of alternative
solutions, conclusions or approaches to problems.
Complex problem solving
including assimilating information and prioritizing actions.
Analyze complex situations
and make timely decisions.
Use good judgment to prevent
and resolve issues considering the relative costs and benefits of potential
actions to choose the most appropriate one.
Visual acuity for reading
documents, computer screen for 30 minutes up to 8 hours per day.
Light lifting, carrying
and moving objects up to 40 pounds.
Digital dexterity to use
a keyboard, write and sign documents.
